Q: Do I qualify for a return or exchange?
A: To qualify for a return or exchange, you must contact us within 30 days of receiving your order. The clothing must be unworn and unwashed with tags still attached.
Clothing that is soiled (pet hair, cologne, etc.) will not be accepted. Our warehouse reserves the right to decline the receipt of any return item.
Q: How do I return an item(s)?
A: To make a return, please email us at email@example.com or call us at 214-556-3505. Have your order number handy, we’ll need that to find your information in our system.
If returning an item for a refund, please let us know the name/color/size of the item(s)
Q: How do I make an exchange?
A: To make an exchange, please email us at firstname.lastname@example.org or give us a call at 214-556-3505. Please have your order number handy.
If you’re returning for a refund or store credit, please let us know the name/color/size of the item(s) that you’re sending back to us and we’ll be able to set your RMA up for you.
If you’re returning and would like an exchange, please let us know the name/color/size of the item(s) that you’re sending back to us as well as the name/color/size of the item(s) you’d like in exchange. Please also verify the shipping address that you’d like the exchange items shipped to.
Q: What do I do if I was sent a defective item or something other than what I ordered?
A: For defective or incorrect orders, please email us at email@example.com and we’ll get back to you with details on how it’ll be taken care of.
Q: How long does it take to receive a refund?
A: Once we receive your return items, the refund is usually processed within 1-2 business days. The money will be sent to you immediately however it can take 2-10 business days for your bank to release the funds to your account.