Shipping & Delivery
Delivery & Shipping Information.
Delivery is free on all orders over 99€. Orders below 99€ incur a standard transit fee of 10€ to all countries within the EU.
We only ship to countries within the EU.
Purchases made before 2pm monday-friday (Swedish time +1) will leave the warehouse the same day.
Shipping Service & Estimated delivery times
We use UPS Standard as shipping service to all countries within the EU.
Estimated time of delivery is 1-7 business days, times may vary depending on location.
Please note – delivery times may be longer following special promotions or special offers.
How will you let me know my delivery has been sent?
As soon as packaging are made you will receive an e-mail with tracking-id, when you receive that e-mail your order will be shipped that day and you are able to track the delivery on the UPS homepage. To track your order please see below on “How do I track my order”. It’s very important that your personal information is correct such as name, e-mail address, delivery address, cell phone number ect.
How can I cancel my order?
If you wish to cancel your order after it has been placed, simply send us an email asking us to cancel your order. If your order has already been shipped, you will not be able to cancel your order, please contact our customer service at [email protected] for more information.
How do I track my order?
You can track your order on your account. Visit orders and choose track and you will be redirected to UPS.com and your tracking will be visible. The easiest way to track your order externally is to download “UPS Mobile” to your cell phone. Follow the instructions of how to track your order, you will be able to follow your order all the way to your house or delivery point.
You can also visit UPS.com and track your order. Select your country and follow instructions.
If you have trouble finding your shipment please contact [email protected] and we will help you.
What happens if my order is damaged?
All of our shipments are insured. If your package is damaged when you receive it, please let the UPS driver/staff know. Then contact our customer service at [email protected]. Tell us about the damage and your order will be replaced by us. To claim damaged goods the items must be damaged. Please contact us at [email protected] if you have any further questions.